This privacy policy describes how Kraf Tangan Bestari collects, uses, and protects your personal information when you use our online platform and services. We are committed to ensuring the privacy and security of the information we process.
The data controller responsible for your personal information is Kraf Tangan Bestari, located at G-12A, Jalan Bukit Bintang, Kuala Lumpur, Federal Territory of Kuala Lumpur, 55100, Malaysia.
We collect information to provide and improve our services. The types of information we collect depend on how you interact with our site and services. This may include:
Information you provide directly to us: This includes information you provide when creating an account, placing an order, subscribing to a newsletter, participating in a workshop, or contacting us. This could include your name, shipping address, billing address, payment information, and communication preferences.
Information we collect automatically: When you visit our site, we may automatically collect certain information about your device and browsing activity. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of visits. This information is collected through cookies and similar technologies.
Information from other sources: We may receive information about you from third-party partners, such as payment processors or shipping providers, but only as necessary to provide our services to you.
We use your personal information for various purposes based on different legal bases:
To provide and fulfill services: We use your information to process your orders, manage your account, provide customer support, and deliver the products or services you have requested, based on the necessity for performing a contract with you.
To improve and develop our services: We analyze usage data to understand how our site is used, identify areas for improvement, and develop new features and offerings. This is based on our legitimate interests in running and improving our business.
To communicate with you: We may use your contact information to send you updates about your orders, respond to your inquiries, or send you marketing communications if you have consented to receive them. Marketing communications are based on your consent or our legitimate interests where permitted by law.
For legal and security purposes: We may use your information to comply with legal obligations, resolve disputes, enforce our terms and conditions, and protect the security and integrity of our services and users. This is based on legal obligations or our legitimate interests in protecting our business.
We process your personal information based on:
Your consent: Where you have given explicit consent for specific processing activities.
The necessity for performing a contract: To fulfill orders or provide services you have requested.
Compliance with legal obligations: When we are required by law to process your information.
Our legitimate interests: When processing is necessary for our legitimate business operations, provided that these interests are not overridden by your rights and interests.
We may share your information with third parties under specific circumstances:
Service Providers: We may share information with trusted third-party service providers who perform functions on our behalf, such as payment processing, shipping, data storage, marketing, and IT services. These providers are given only the information necessary to perform their services and are obligated to protect your information.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Legal Compliance and Protection: We may disclose information when required by law, judicial order, or government request, or when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the type of data and the purpose for which it is processed.
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
The right to access: You have the right to request a copy of the personal information we hold about you.
The right to rectification: You have the right to request that we correct any inaccurate or incomplete information.
The right to erasure (Right to be forgotten): You have the right to request the deletion of your personal information under certain conditions.
The right to restrict processing: You have the right to request that we limit the way we use your information under certain conditions.
The right to object to processing: You have the right to object to our processing of your information under certain conditions, particularly when based on legitimate interests or for direct marketing.
The right to data portability: You have the right to request a copy of your information in a structured, commonly used, and machine-readable format and transmit it to another controller.
The right to withdraw consent: If we are processing your information based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise these rights, please contact us using the physical address provided below.
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Our site uses cookies and similar technologies to collect information about your browsing activities, provide essential features, improve your user experience, and analyze site usage. You can control the use of cookies through your browser settings.
As an online service, your information may be processed or stored outside of your country of residence. We will take appropriate steps to ensure that any international transfers of personal data are carried out in accordance with applicable data protection laws.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without parental consent, we will take steps to remove such information and terminate the child's account.
If you have any questions or concerns about this privacy policy or our data practices, please contact us by mail at the following address:
Kraf Tangan Bestari
G-12A, Jalan Bukit Bintang,
Kuala Lumpur, Federal Territory of Kuala Lumpur,
55100, Malaysia
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page. We encourage you to review this policy periodically.